NewDirector & Head ofCustomer Success
Director Contact Center Site
A top-100 US company, retail
Verified Sep 24 at 9:40 PM EDT
- Location
- Mooresville
- Work arrangement
- Remote
- Base salary
- $133k to $223k
- Level
- Director
- Function
- Customer Success
About the role
The primary purpose of this role is to lead, support, and direct the individuals involved in the execution of the Contact Center while maintaining a highly engaged workforce to ensure customer service excellence, achievement of shareholder metrics, and the retention of staff.
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