NewDirector & Head ofCustomer Success
Director-Call Center General Manager
A top-50 US company, telecommunications
Verified Sep 24 at 9:40 PM EDT
- Location
- Richardson
- Work arrangement
- Not listed
- Base salary
- $174k to $261k
- Level
- Director
- Function
- Customer Success
About the role
Oversee daily operations ensuring the center meets and exceeds performance metrics (service levels, quality, customer satisfaction, efficiency, etc.). Drive continuous improvement initiatives in process, technology, and workflow to optimize productivity and customer experience.
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